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Labour Department

Employment Agencies Portal

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A foreign domestic helper

 

 


WELCOME MESSAGE

The Employment Agencies Administration of the Labour Department is responsible for enforcing Part XII of the Employment Ordinance (Cap. 57), the Employment Agency Regulations (Cap. 57A) and the Code of Practice for Employment Agencies in regulating employment agencies (EAs) through licencing, inspection, complaint investigation and prosecution.

This portal provides a one-stop platform to assist the public to gain access to information relating to the regulation of EAs in Hong Kong, which includes, among others, relevant legislative requirements, application procedures of EA licence and information of EA(s) with valid licence in Hong Kong. Job-seekers and employers may check whether an EA holds a valid licence before using its service and can use the search engine provided in this website to search the EA(s) with valid licence in Hong Kong.

For matters relating to the employment of foreign domestic helpers, please visit the website of the Foreign Domestic Helpers Corner of this department.


What's new


IMPORTANT MESSAGES RELATED to COVID-19

2021.11.12

Additional rooms at Courtyard by Marriott Hong Kong Sha Tin for quarantine of foreign domestic helpers

The Labour Department (LD) today (November 12) announced that, starting from December 8, the Courtyard by Marriott Hong Kong Sha Tin will be added as a Designated Quarantine Facility (DQF), providing a total of 500 rooms for quarantine of foreign domestic helpers (FDHs) coming to work in Hong Kong. This is a new DQF in addition to the Penny's Bay Quarantine Centre on Lantau Island and the Rambler Garden Hotel in Tsing Yi. In addition, Silka Tsuen Wan will serve for other quarantine purposes from December 1 onwards. The number of rooms provided by the Courtyard by Marriott Hong Kong Sha Tin as a DQF will be greater than that provided by Silka Tsuen Wan.

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The Labour Department (LD) today (November 12) announced that, starting from December 8, the Courtyard by Marriott Hong Kong Sha Tin will be added as a Designated Quarantine Facility (DQF), providing a total of 500 rooms for quarantine of foreign domestic helpers (FDHs) coming to work in Hong Kong. This is a new DQF in addition to the Penny's Bay Quarantine Centre on Lantau Island and the Rambler Garden Hotel in Tsing Yi. In addition, Silka Tsuen Wan will serve for other quarantine purposes from December 1 onwards. The number of rooms provided by the Courtyard by Marriott Hong Kong Sha Tin as a DQF will be greater than that provided by Silka Tsuen Wan.

The LD spokesman said, "Employers of FDHs and employment agencies (EAs) may, starting from 9.30am on November 15, reserve a room through the online booking system of the Courtyard by Marriott Hong Kong Sha Tin (www.marriott.com/HKGST) at a fee of $650 per night per room (including three meals and all charges). The hotel will adjust the number of rooms open for reservation each day having regard to the overall booking situation. The hotel will confirm with the persons making the reservations individually and arrange to complete the relevant procedures upon receipt of their bookings. It will require the person making a reservation to provide the FDH's passport copy, valid employment visa and recognised vaccination record to verify the identity of the FDH. The booking process will be completed upon issuance of a booking confirmation by the hotel. FDHs will also need to provide the above documents for verification when they check into the facility."

The spokesman continued, "The Government understands the need of local families for FDHs. However, the global pandemic is severe and the Government must vigilantly uphold the policy of guarding against importation of cases. FDHs should be allowed to come to Hong Kong in a risk-controlled as well as gradual and orderly manner. The Government will consider whether more DQFs can be provided having regard to the global and local epidemic situation."

Employers and EAs should allow sufficient time for preparing the documents required and completing the procedures when arranging for their FDHs to come to Hong Kong. They should only book an air ticket for their FDHs after a room has been successfully reserved in a DQF. If a person making the reservation fails to submit the documents required or settle the payment within the specified period of time, his/her booking may be cancelled. Payment will be refunded to the person making the reservation if a change or cancellation of room booking is required because an FDH tests positive for COVID-19 before arrival in Hong Kong, or because of a change or cancellation of flights by the airline or a lockdown, provided that relevant supporting documents are submitted in advance. If there is a need to change the check-in date due to other special circumstances, the hotel will exercise flexibility having regard to the individual merits of each case. If an FDH does not have a booking confirmation by a DQF, the FDH will not be allowed to board a flight for Hong Kong or may be denied entry into Hong Kong upon arrival.

The above arrangement for FDHs' quarantine at DQFs is applicable to FDHs who have been fully vaccinated in regions where Hong Kong has reached a recognition agreement arrangement on their vaccination records (the currently applicable regions include Bangladesh, India, Indonesia, Malaysia, Nepal, Pakistan, the Philippines, South Africa, Sri Lanka and Thailand). For the full list of applicable regions, please visit:www.coronavirus.gov.hk/pdf/places_of_issuance_recognised_vaccination_records.pdf). As for FDHs who have received full vaccination in Hong Kong, they may undergo compulsory quarantine at a general designated quarantine hotel or a DQF (a list of DQFs is in the Annex).

Should there be any enquiries, please contact the LD through its hotline at 2717 1771 or by email to fdh-enquiry@labour.gov.hk.

Annex:
Annex


2021.10.23

Additional rooms at Rambler Garden Hotel in Tsing Yi for quarantine of foreign domestic helpers

The Labour Department (LD) today (October 23) announced that, starting from November 1, the Rambler Garden Hotel in Tsing Yi will be open as a Designated Quarantine Facility (DQF), providing a total of 500 rooms for quarantine of foreign domestic helpers (FDHs) coming to work in Hong Kong. This is a new DQF in addition to the Penny's Bay Quarantine Centre on Lantau Island and Silka Tsuen Wan.

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The Labour Department (LD) today (October 23) announced that, starting from November 1, the Rambler Garden Hotel in Tsing Yi will be open as a Designated Quarantine Facility (DQF), providing a total of 500 rooms for quarantine of foreign domestic helpers (FDHs) coming to work in Hong Kong. This is a new DQF in addition to the Penny's Bay Quarantine Centre on Lantau Island and Silka Tsuen Wan.

The LD spokesman said, "Employers of FDHs and employment agencies (EAs) may, starting from 9.30am on October 25, reserve a room through the online booking system of the Rambler Garden Hotel (www.ramblerhotels.com/garden) at a fee of $650 per night per room (including three meals and all charges). The hotel will adjust the number of rooms open for reservation each day having regard to the overall booking situation. The hotel will confirm with the persons making the reservation individually and arrange to complete the relevant procedures upon receipt of their bookings. It will require the person making the reservation to provide the FDH's passport copy, valid employment visa and recognised vaccination record to verify the identity of the FDH. The booking process will be completed upon issuance of a booking confirmation by the hotel. FDHs will also need to provide the above documents for verification when they check into the facility."

The spokesman continued, "The Government understands the need of local families for FDHs. However, the global pandemic is severe and the Government must vigilantly uphold the policy of guarding against importation of cases. Admission of FDHs to Hong Kong should be resumed in a gradual and orderly manner. The Government will consider whether more DQFs can be provided having regard to the global and local epidemic situation. Moreover, starting from October 22, an additional 200 units have been provided at the Penny's Bay Quarantine Centre on Lantau Island, making a total of 1 000 units for quarantine of FDHs coming to work in Hong Kong."

Employers and EAs should allow sufficient time for preparing the documents required and completing the procedures when arranging for their FDHs to come to Hong Kong. They should only book an air ticket for their FDHs after a room has been successfully reserved in a DQF. If a person making the reservation fails to submit the documents required or settle the payment within the specified period of time, his/her booking may be cancelled. Payment will be refunded to the person making the reservation if a change or cancellation of room booking is required because an FDH tests positive for COVID-19 before arrival in Hong Kong, or because of a change or cancellation of flights by the airline or a lockdown, provided that relevant supporting documents are submitted in advance. If there is a need to change the check-in date due to other special circumstances, the hotel will exercise flexibility having regard to the individual merits of each case. If an FDH does not have a booking confirmation by a DQF, the FDH will not be allowed to board a flight for Hong Kong or may be denied entry into Hong Kong upon arrival.

The above arrangement for FDHs' quarantine at DQFs is applicable to FDHs who have been fully vaccinated in regions where Hong Kong has reached a recognition agreement arrangement on their vaccination records (the currently applicable regions include Bangladesh, India, Indonesia, Malaysia, Nepal, Pakistan, the Philippines, South Africa, Sri Lanka and Thailand). For the full list of applicable regions, please visit:www.coronavirus.gov.hk/pdf/places_of_issuance_recognised_vaccination_records.pdf). As for FDHs who have received full vaccination in Hong Kong, they may undergo compulsory quarantine at a general designated quarantine hotel or a DQF (a list of DQFs is in the Annex).

Should there be any enquiries, please contact the LD through its hotline at 2717 1771 or by email to fdh-enquiry@labour.gov.hk.

Annex:
Annex


2021.09.28

Latest arrangement for opening Penny's Bay Quarantine Centre for quarantine of foreign domestic helpers

The Government today (September 28) announced that, starting from next Monday (October 4), the booking system for Penny's Bay Quarantine Centre (PBQC) on Lantau Island will reopen. An additional 200 units at PBQC will be provided starting from October 22, making a total of 1 000 units for quarantine of foreign domestic helpers (FDHs) coming to work in Hong Kong.

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The Government today (September 28) announced that, starting from next Monday (October 4), the booking system for Penny's Bay Quarantine Centre (PBQC) on Lantau Island will reopen. An additional 200 units at PBQC will be provided starting from October 22, making a total of 1 000 units for quarantine of foreign domestic helpers (FDHs) coming to work in Hong Kong.

A Government spokesman said, "The Government had temporarily suspended accepting bookings at PBQC earlier in order to review the reservation workflow and logistics arrangements. The booking system will reopen starting from October 4. Employers and employment agencies (EAs) may, starting from 9am on October 4, make an application for room reservation through the booking system on the FDH Portal of the Labour Department (LD) (www.fdh.labour.gov.hk). The booking system will display the rooms available for booking from October 22 to 28. Rooms available for reservation in the next round will be displayed on the booking system at 9am every Monday. For example, rooms from October 29 to November 4 will be available for reservation on October 11, and so on."

The spokesman continued, "To further address the needs of employers of FDHs, the Government will provide an additional 200 units at PBQC for quarantine of FDHs starting from October 22. In order to arrange for FDHs to come to Hong Kong in a gradual and orderly manner and to guard against imported cases, PBQC will continue to receive at most 50 FDHs every day. The Government will consider the need for further increasing the number of Designated Quarantine Facilities (DQFs) having regard to the worldwide and local epidemic situation."

The LD will process the applications in the order of submission of applications. The LD will contact an applicant within one or two days to acknowledge receipt of the application and request the applicant to provide relevant documents (i.e. a copy of the FDH's passport, a valid employment visa and a recognised vaccination record). After verifying the relevant documents, the LD will issue a demand note to the applicant. The applicant must settle the payment and produce the payment receipt within the specified period of time. The booking process will be completed upon issuance of a booking confirmation by the LD. If any reservations are cancelled by applicants, the rooms will be available for booking again.

Employers and EAs should allow sufficient time for preparing the documents required and completing the procedures when arranging for their FDHs to come to Hong Kong. They should only book an air ticket for their FDHs after they have successfully confirmed the room reservation in a DQF. If an FDH has not reserved a room in a DQF, the FDH will not be allowed to board a flight for Hong Kong or may be denied entry into Hong Kong upon arrival.

The above arrangement is applicable to FDHs who have been fully vaccinated in Group A specified places (the currently applicable regions are Bangladesh, Brazil, India, Indonesia, Iran, Malaysia, Nepal, Pakistan, the Philippines, Russia, Thailand and the United Arab Emirates). As for FDHs who have received full vaccination in Hong Kong, they may undergo compulsory quarantine at a general designated quarantine hotel or a DQF (i.e. Silka Tsuen Wan, Hong Kong and PBQC).

For enquiries, please contact the LD through its hotline at 2717 1771 or by email to fdh-enquiry@labour.gov.hk.